Tenant Frequently Asked Questions

 
 
  Why did I receive a notice when I paid the rent on the 1st of the month?  
   
As outlined in this Handbook before, the rent is due on the 1st and late if not received by the 2nd of the month. Once the 2nd of the month passes, we begin preparing Notices to Pay or Quit. Obviously, we served the notice before we received payment. CBDHR serves Notices based on state landlord/tenant law requirements and their obligations to the owner of the property.

 
 
 
       
  Why can I not clean the carpet myself?  
   
We require professional carpet cleaning to preserve the life of the carpet. Home machines do not handle the deep cleaning necessary.
 
 
 
       
  Can I have a satellite dish?  
   
Yes, you can have a satellite dish. However, you must submit a request to CBDHR and sign an agreement prior to installing the dish. You also must take responsibility for removing the dish and repairing any damage. Call your CBDHR management team for details.
 
 
 
       
  I did not have a pet when I moved in; can I have a pet now?  
   
Notify your CBDHR management team of your request for a pet. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed. If the owner says no, abide by the decision and your rental agreement.
 
 
 
       
  What happens if my pet dies or runs away, can I have my increased security deposit back?  
   
No, all security deposits remain in effect until all tenants vacate the property. Until a property is completely vacant, there is no way to check the entire property thoroughly.
 
 
 
       
  What happens if I want another pet?  
   
Notify your CBDHR management team what pet you want. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed.
 
 
 
       
  My roommate wants to move, but I want to stay. What do I do now?  
   
Your roommate needs to submit a notice to vacate. CBDHR will need documentation from you to show you can support the property by yourself. CBDHR will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.
 
 
 
       
  I want to add a roommate, now what do I do?  
   
The prospective roommate will have to submit an application and CBDHR must approve the person PRIOR to them moving into the property. You can obtain applications at the CBDHR office or on the CBDHR website. If CBDHR denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental/lease agreements.
 
 
 
       
  Why do we perform a property condition analysis?  
   
The owners are showing responsibility toward the maintenance of the property, the condition, and their investment. It is also their right to see the property, but they respect that it is your residence. It is also nothing to fear. This is why CBDHR contacted you first to set a date and time.
 
 
 
San Antonio
18756 Stone Oak Pkwy Ste 301
San Antonio, TX 78258
Phone (210) 483-7040
Kerrville
1712 Sidney Baker St
Kerrville, TX 78028
Phone (830) 896-5500